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Unified branch journeys for POS Malaysia, powered by Diagora.
Identify → queue → select → upsell → resolve or escalate. Explore each channel as a clickable prototype. Kiosk and device converge; online can hand off to branch; teller closes the loop.
Start a journey
Each prototype covers the happy path plus key branches (escalation, handoff, check-in, upsell accept/decline).
Phone entry → queue ticket → self-serve with card. Handoff continues on the customer's phone.
QR at the branch opens a storefront branch page → login → queue → pay or continue on device.
Self-serve now on shop.pos.com.my, or book an appointment and check in at the branch.
Queue call → session context handover → Teller AI ranked next best actions → resolve and close.
Shared omnichannel journey
Every channel writes to the same session context. The teller and Teller AI read from it at the counter.
Journey reference diagrams
Flows that tie the four prototypes together. Use these as a map while clicking through each channel.