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Unified branch journeys for POS Malaysia, powered by Diagora.
Identify → queue → select → upsell → resolve or escalate. Explore each channel as a clickable prototype. Kiosk and device converge; online can hand off to branch; teller closes the loop.
Start a journey
Each prototype covers the happy path plus key branches (escalation, handoff, check-in, upsell accept/decline).
Phone entry → queue ticket → self-serve with card. Handoff continues on the customer's phone.
QR at the branch opens a storefront branch page → login → queue → pay or continue on device.
Self-serve now on shop.pos.com.my, or book an appointment and check in at the branch.
QMS call → session context handover → Teller AI ranked next best actions → resolve and close.
Shared state spine
Every channel writes to the same session context. The teller and Teller AI read from it at the counter.